Frequently Asked Questions

• 1. What is GeM?

  GeM(Government e-marketplace) is an online marketplace for the public procurement of commonly used goods & services by the central & public departments of the government. GeM SPV is the authority responsible for the development, management, and maintenance of the GeM platform.

• 2. What could be the reason for the variation in prices between GeM and other Marketplaces?

  The price given on GeM is different from other marketplaces, due to the following factors:

  The prices offered on GeM include all taxes.

  Products offered on GeM may have a different warranty period.

  An onsite warranty is offered for some products.

  The payment terms of the transaction on GeM are different from other marketplaces.

• 3. How many days does my service offering(s) get approved?

  The service offering is approved within 72 working hours of the approved time.

• 4. Is Aadhaar necessary for Seller Registration?

  No, Aadhaar is no longer mandatory for Seller Registration, sellers can also use personal PAN for Identity Verification while doing the seller registration.

• 5. Which email should I provide for registration?

  You must provide the official email ID of the person managing the account to not miss out on the updates.

• 6. What is a Log interval?

  Log interval is the period after which the invoice has to be generated by the vendor. The time duration for the generation of the bill could be 30 days and is generated on a pro-rata basis as per the contract.

• 7. Why GeM registration?

  GeM provides a wide and interactive online platform for manufacturers, small dealers, and service providers.

  It provides easy online procurement for goods & services to be used by various government sectors.

  It is a dynamic market and thus, the prices of the goods and services change according to the changing needs and conditions of the market.

  It is a secure platform and all documents are e-signed by the buyers and sellers.

  It provides modern tools such as e-bidding, online reverse auction, and demand aggregation to provide government users best value for the money.

  It provides direct purchase for the Government departments, Organizations, and Public Sector Undertakings.

  It has a user-friendly interface for buyers and sellers.